Ofgem has just announced energy prices will rise for 11 million households across the UK in October, just as the weather starts to get colder. The regulator stated the price cap for default domestic energy deals would be raised to cover suppliers’ extra costs largely driven by record increases in wholesale energy prices.
Ofgem is encouraging customers to switch tariffs which will trigger increased pressure on CX teams which will become even more challenged as levels of customer debt also increases.
With several energy companies offering low-margin, even loss-making tariffs, annual ROC payments will be a stretch for some. Maintaining affordable customer service and debt collecting obligations at this time is crucial.
Synergy supports both inbound and outbound customer engagement through a combination of voice, email, webchat and SMS that can be tailored to your criteria, and utilising your own in-house platforms we can quickly build a dedicated team to support your current operations.
We already provide customer service support to eight UK energy brands including OVO, SSE and Octopus and our costs are significantly lower with clients saving between 40%-50% on previous in-house or third-party UK costs.
To find out how Synergy can support your customer service and debt collection teams please contact Toby Selves at firstname.lastname@example.org or 07917 220828.