Are you prepared for ‘Peak’, especially Black Friday, Cyber Monday and Christmas?
After a year of challenges for the Retail Sector, this year’s Peak sales periods are looking likely to be incredibly busy. But is your customer service resource ready for the surge in activity
Synergy’s current retail clients, including The White Company, O2, Laithwaites Wine, Seasalt and Cox & Cox, benefit from our range of services that deliver the best possible customer experience.
As we head into ‘Peak’ Synergy can provide first line customer contact via voice, email, live chat, and social media channels supporting customer ordering and payment processing, refunds and returns, manage product and distribution queries. We can also undertake processing of many of those basic administrative tasks, releasing your valuable resource to focus on other activities.
Furthermore, our commercial model enables significant savings on in-house or third-party UK costs.
If you have concerns over your resource capacity, or simply want to reduce costs, please contact Steve Cripwell at firstname.lastname@example.org or (+44) 20 3488 9561.