A survey reports that customers want contact centres to invest in state-of-the-art customer experience technology. A considerable 57% of customers say that change is essential. Source: Salesforce.

Synergy supports both inbound and outbound engagement through a combination of AI, email, SMS, webchat, and telephony that can be tailored to your criteria.

We have strong experience working across many WFM platforms including Verint, IEX (old and new versions), Nice, CUIC, Blue Pumpkin, PureCloud, Shift Tack and PI-Mart.

If you would like to learn how Synergy’s technology can help improve your customer service experience, please contact Steve Cripwell. 07831 282777 or steve.cripwell@synergyoutsourcingltd.co.uk