The British Chambers of Commerce recently revealed that one in five retail businesses are likely to make redundancies as the furlough scheme winds down.
From August employers must contribute 20 per cent of their furloughed staff’s wages, up 10 per cent from July. With the furlough scheme set to end in September, some 25 per cent of companies with furloughed staff will reduce hours or increase part-time working.
Synergy’s current retail clients, including O2, The White Company and Cox & Cox, benefit from our range of services that deliver the best possible customer experience.
As we head into ‘Peak’ Synergy can provide first line customer contact via voice, email, live chat, and social media channels supporting customer ordering and payment processing, refunds and returns, manage product and distribution queries. We can also undertake processing of many of those basic administrative tasks, releasing your valuable resource to focus on other activities.
In addition, we deliver a range of inbound or outbound activities tailored to your specific retention and loyalty objectives using our multi-channel customer retention products and services.
Furthermore, our commercial model enables savings of 40%-50% on in-house or third-party UK costs.
If you are seeking to improve your customer service offering and/or reduce your overheads, please contact me at email@example.com or (+44) 20 3488 9561.