Over 2m UK households affected by energy firms going bust

If the loss of 13 energy companies since September wasn’t bad enough, larger energy firms are now struggling to integrate customers from failed businesses. EDF has stated it is not ready to take on new customers from energy firms that have gone bust due to high gas prices and Managing Director of Customers, Philippe Commaret, stated it was now a “big question” whether the regulator can force firms to take these customers on.

Synergy supports both inbound and outbound customer engagement through a combination of voice, email, webchat and SMS that can be tailored to your criteria and utilising your own in-house platforms we can quickly build a dedicated team to support your current operations. 

Ofgem appoints companies as a “supplier of last resort” for people whose energy company has ceased trading. 
To find out how Synergy can support your customer service and debt collection teams please contact Toby Selves at toby.selves@synergyoutsourcingltd.co.uk or (+44) 20 3488 9563.