When contact centres successfully address issues on the first call, just 1% of customers say they are likely to try a competitor. This compares to 15% when the solution isn’t adequate. Source: VoIP-info.
At Synergy we aim to exceed the FCR targets that our business partners seek, not only via phone but also across all other inbound channels.
Our solutions are flexible and our multiskilled advisors can operate on a blended or dedicated channel model.
Exceeding FCR expectations not only delivers exceptional customer service but enables significant savings on your operational costs.
If you would like to learn how Synergy can help improve your customer experience, please contact Steve Cripwell. (+44) 20 3488 9561 or firstname.lastname@example.org