Here you will find additional information about Synergy and its services which are available as free downloads. These include case studies, research reports and our most recent brochure.
Advanced Customer Experience Solutions for the Retail Sector
6 May 2021
Synergy offers a range of services that enables you to provide the best possible customer experience through ordering, payment, returns, refunds and queries.
In addition, we provide inbound or outbound activities tailored to your specific retention and loyalty objectives using our multi-channel customer retention products and services.
This brochure provides an overview of the services that our team is proud to provide to retailers.
A Case Study – The White Company
7 December 2020
In June 2020 The White Company approached Synergy as it faced challenges to its customer service operations given the shift to online, and the corresponding increase in customer queries. This was compounded by seasonal and CV-19 lockdown pressures impacting instore footfall and spend.
Read how Synergy answered The White Company’s request for help with the challenges it was facing.
Customer Service & Support
4 January 2020
Synergy has rapidly established itself as a leading call centre delivering high quality services and costs without compromising quality.
Discover the benefits of LiveChat
1 June 2019
Significantly reduced response times achieved by using LiveChat increases the number of enquiries handled and subsequently a business’s overall productivity.
The Consumer View of Switching Energy Provider
2 March 2019
With the ever-changing landscape within the energy industry Synergy Outsourcing is conducting ongoing research to learn more about what motivates consumers to switch energy provider, their thoughts on the switching process itself and particularly their levels of satisfaction once the process has been completed.
Collections – Case Study
1 March 2019
Post acquisition by Coop Energy in May 2018, Flow Energy’s business needs took a different direction with focus given to the significant operational challenges around unbilled customers and debt collection.
Outbound Acquisition & Inbound Customer Service – Case Studies
2 February 2019
Synergy was asked by Flow Energy UK to pilot a new acquisition campaign from South Africa. Flow Energy wanted to focus on increasing the customer base through a great customer journey whilst reducing their acquisition costs.
Smart Meter Appointments – Case Studies
1 February 2019
In September 2018 Synergy was approached by Solarplicity to pilot an outbound Smart meter booking campaign as they had recently launched a Smart Tariff which had yielded an overwhelming response.