The requirement for omnichannel contact centres is increasing. Microsoft found that 66% of customers use an average of three communication channels to connect with customer service. Source: Microsoft.

Synergy offers first line customer contact via voice, email, live chat, and social media supporting customer ordering and payment processing, refunds and returns, and can manage supply, product and distribution queries.

If you would like to learn how Synergy’s omnichannel services can help improve your customer experience, please contact Toby Selves. (+44) 20 3488 9563 or toby.selves@synergyoutsourcingltd.co.uk