Although automation and virtual assistants are valuable, some 34% of consumers said that automated telephone systems and the inability to speak to a live person were amongst the most frustrating aspects of contacting customer service. Source: Capterra.

Operating from our service centre near Durban, South Africa, recently awarded “Most favoured Global Offshore CX delivery Location” for 2021, we have over 1,000 “Live” advisors, with English as a first language, offering their personal support and expertise.

If you would like to learn how quickly Synergy could build a dedicated team to support your current operations and help improve your customer experience, please contact Toby Selves. (+44) 20 3488 9563 or toby.selves@synergyoutsourcingltd.co.uk