A 1% improvement in first call response rate equals around £198,000 in annual operational savings for contact centres.
Synergy supplies Customer Service and Support for a range of brands in the highly regulated Energy Sector helping five clients into the 2018, 2019 and 2020 Which? customer service report, with two others receiving positive recognition in their “Call waiting” report for reducing customer call waiting times from 20+ minutes to 53 and 68 seconds, respectively.
If you would like to learn how Synergy can help reduce your call waiting times, please contact Steve Cripwell. (+44) 20 3488 9561 or firstname.lastname@example.org