Synergy can provide a full suite of customer services and back office functions to ensure you’re ready to connect with your customers when they need you.

Inbound Customer Service:

• Switching help for new customers
• New products and additional services
• Billing queries for incorrect and estimated bills
• Meter reads and disputes
• Technical support
• Domestic and business change of address
• DD PP payment collections and changes
• Annual account reviews
• Debt management and refunds
• General enquiries

Back Office:

• Enrolement and registration
• Billing
• Customer and meter data management
• Complaint management
• Debt
• Industry data
• Change of ownership
• Probate, management of issues

Customer solutions:

We offer a range of arrears recovery functions, tailored to requirements:

• Transparent and sensitive conversation skills around debt
• Customer segmentation by age and payment type
• Managing disputes, queries or change of address
• Outbound collection calls
• Prompting inbound calls by email and SMS campaigns
• Agreeing repayment plans
• Payment processing using client or stand-alone platform
• Focus on Direct Debit conversion

Customer retention

Attracting new customers is significantly more expensive than retaining them, Synergy offers a range of inbound or outbound activities tailored to your specific retention objectives using our multi-channel customer retention products and services.

Smart Metering Appointments

We have considerable experience working on behalf of UK energy companies scheduling significant volumes of Smart Meter installation appointments

Contact Steve Cripwell at steve.cripwell@synergyoutsourcingltd.co.uk or (+44) 20 3488 9561.