According to Ofcom, many low-income broadband and mobile customers are struggling to pay their bills, and they are not getting the support they need.
The regulator has now warned Telecoms companies to better support customers in financial difficulty or face intervention.
In 2020 Ofcom highlighted this issue and some Telecoms firms responded by introducing low-cost packages for people on benefit or improved their existing contracts. However, Ofcom is urging mobile and broadband companies to do more which is certain to have an impact on profitability. Read More…
Improving management of existing debt would go some way to counteract this challenge however maintaining the delicate balance between supporting vulnerable customers whilst collecting arrears presents a genuine challenge.
Synergy partners with several leading UK brands to provide extensive arrears collection and recovery service. Every month 100 staff graduate from our training academy with this number increasing as we approach ‘Peak’. Currently we have fully trained agents available to provide secure, accurate collection services and generate significant recovery levels.
To find out how Synergy can support your debt collection teams please contact Toby Selves at email@example.com or 07917 220828.